Frequently asked questions
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Frequently Asked Questions (FAQs)
A: To place an order, simply browse our website, select the item(s) you wish to purchase, choose your size and colour, and click “Add to Cart.” Once you have finished shopping, click “Checkout” to complete your order
To make a T-shirt design, your first need to install specific graphic design software. Once you’ve done that, start your creation and make sure that your final design is at least 220 PPI so it won’t be pixelated when printed…
To design your own T-shirt, you can upload your design to the front of your tee and add custom elements like text. For some of our T-shirts, reverse side printing is also available.
A: Delivery times vary depending on your location and shipping method selected. Standard shipping within the US usually takes 3-7 business days, while international shipping can take up to 14 business days.
A: We accept all major credit cards, online banking
A: Shipping costs vary depending on your location and the shipping method selected. Shipping costs will be calculated at checkout.
A: Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your shipment.
A: Our return policy allows you to return any product within 14 days of purchase for a full refund, exchange, or store credit. All items must be returned in their original condition with all tags attached, unworn, unwashed, and free of any damages, makeup, or perfume smells.
A: To return an item, please contact our customer service team at cetakshop@aktive.tech to obtain a return authorization number. You will then be able to return the item(s) to us using the shipping method of your choice.
A: We do not offer free returns at this time. The cost of return shipping will be the responsibility of the customer.
A: If the item you received is damaged or defective, please contact our customer service team within 48 hours of receiving your order to arrange for a return or exchange.
A: Yes, you can exchange an item within 7 days of purchase. Simply contact our customer service team to arrange for an exchange.
A: To use a promo code, enter the code at checkout in the “Promo Code” box and click “Apply.” The discount will then be applied to your order total.
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Frequently Asked Questions (FAQs)
A: To place an order, simply browse our website, select the item(s) you wish to purchase, choose your size and colour, and click “Add to Cart.” Once you have finished shopping, click “Checkout” to complete your order
To make a T-shirt design, your first need to install specific graphic design software. Once you’ve done that, start your creation and make sure that your final design is at least 220 PPI so it won’t be pixelated when printed…
To design your own T-shirt, you can upload your design to the front of your tee and add custom elements like text. For some of our T-shirts, reverse side printing is also available.
A: Delivery times vary depending on your location and shipping method selected. Standard shipping within the US usually takes 3-7 business days, while international shipping can take up to 14 business days.
A: Our return policy allows you to return any product within 14 days of purchase for a full refund, exchange, or store credit. All items must be returned in their original condition with all tags attached, unworn, unwashed, and free of any damages, makeup, or perfume smells.
A: To return an item, please contact our customer service team at cetakshop@aktive.tech to obtain a return authorization number. You will then be able to return the item(s) to us using the shipping method of your choice.
A: We do not offer free returns at this time. The cost of return shipping will be the responsibility of the customer.
A: If the item you received is damaged or defective, please contact our customer service team within 48 hours of receiving your order to arrange for a return or exchange.
A: We accept all major credit cards, online banking
To make a T-shirt design, your first need to install specific graphic design software. Once you’ve done that, start your creation and make sure that your final design is at least 220 PPI so it won’t be pixelated when printed…
A: Shipping costs vary depending on your location and the shipping method selected. Shipping costs will be calculated at checkout.
A: Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your shipment.
A: Yes, you can exchange an item within 7 days of purchase. Simply contact our customer service team to arrange for an exchange.
A: To use a promo code, enter the code at checkout in the “Promo Code” box and click “Apply.” The discount will then be applied to your order total.